FAQ

 

FREE SHIPPING on all order over $200 before Tax in Canada. This is automatically an option at checkout once your order reaches $200 before tax.


FREE PICK UP IN LONDON ONTARIO use code at checkout: FREEPICKUPINLONDONONT

You will receive an email within 24 hours of placing your order to arrange a pickup time in the Hyde Park end of London Ontario. Please check your junk email folder if you haven’t received an email within 24 hours.


Now Offering Free Delivery in London, Ontario!

Use code FREEDELIVERYLONDONONTONLY at checkout to receive free delivery within London, Ontario.

Requires a minimum purchase of $50 before tax.

Delivery Details:

• Deliveries take place on the Monday or Tuesday following your order date, in the morning.

• You will receive an email confirming your delivery date. Please reply to confirm you received it.

• If you won’t be home, let us know where you’d like your package placed.

Once your package has been delivered, Pink Polkadot Designs is not responsible for it. Please ensure if you are not going to be home that there is a safe spot to leave the package. 📦 

 

 


JEWELRY CARE:


Caring for your jewelry is important so that you can enjoy these beautiful pieces for a long time! Gold plated, gold filled, and stainless steel jewelry are great alternatives to buying real gold pieces. It’s an easy and affordable way to elevate your style without the hefty price tag. 

Jewelry Care for Gold Plated and Gold Filled Jewelry 

💦 Keep away from moisture

😴 Remove when sleeping 

🧴 Allow any perfumes and lotions to dry fully before wearing 

❤️ Remove when active

👛 Store in a sealed bag or box separated from other items.

 

Fun Fact: Raw brass is designed to patina over time. Patina is perfectly normal, but follow these simple brass jewelry care rules to help give your brass jewelry pieces love!

  1. Keep it dry! Raw brass tarnishes quickly when introduced to water. So while you may always keep your rings on to shower, you'll want to take off any of your jewelry that has brass elements.
  2. What about perfumes, lotions, oils and/or sweat? You'll want to add your necklace as the last step in your getting ready routine, to avoid product grease or buildup.
  3. Not wearing your necklace? Simply store it in a clean and dry place. The pouch that it came in or hanging on a jewelry stand are both great options but sitting on the humid bathroom counter near the sink is not!
  4. Buff and shine up your pieces with a clean microfibre cloth.

I love using raw brass in elements of my necklaces and bracelets because it’s bold, beautiful, and stands the test of time! Instead of “turning” or losing it’s luster, raw brass patinas and develops a new shine as it ages.

 

CLOTHING

As a rule of thumb I like to wash most clothing items in the washing machine in cold water and hang or lay flat to dry. Some pieces will require hand washing, or even dry cleaning (any garment containing wool should be dry cleaned). Refer to individual listings for washing recommendations. 

PILLING

Pilling is something that commonly happens with most synthetic blends, especially knits. Pilling usually occurs from rubbing, so you will notice this happening on some garments especially in the under arms of the garments and wherever friction on the garment usually happens.  My go to tool is an electric fabric shaver that can quickly remove the pills. You can also try using a fabric conditioner or softener when washing your clothing. 

 

All jewelry sales are final sale, and no returns are accepted. 

All clothing sales are exchange only within 7 days of purchase. Clothing must be in original condition (unworn, and unwashed), and tags still attached. Shipping charges will be the responsibility of the buyer.

All special order, preorder, and custom orders are final sale. All sale items/last call/end of season items are final sale.